What You Should Know

Here are some frequently asked questions and answers about your benefit program, plus you'll find a list of articles with the most current information on trends and analysis that affect your benefits. If you don't find the information you need, please click Contact Us, and tell us what you need to know.

 
Select the category of FAQs you would like to see:
 
  

What is insurance?
Do I have to be a member of a group, union or association to enroll in these plans or apply for coverage?
What is a policy?
What is a beneficiary?
What is an exclusion?
Can I continue this coverage if I am no longer a member of my group, union or association?
Is there a toll free number I can call if I have any questions?

Q.  What is insurance?
A.  Insurance is a means of providing or purchasing protection against some of the economic consequences of loss.

Q.  Do I have to be a member of a group, union or association to enroll in these plans or apply for coverage?
A.  Yes. These plans are available exclusively to group members only.

Q.  What is a policy?
A.  A policy is the contract between the insurance company and the policyowner under which the insurance company agrees to pay the policy benefit when specific losses occur, provided the insurer receives the required premiums.

Q.  What is a beneficiary?
A.  A beneficiary is the person named by the participant in an insurance policy or pension plan to receive any benefits provided by the plan, if the participant dies.

Q.  What is an exclusion?
A.  An exclusion is a term indicating limitations on recovery of a claim or loss.

Q.  Can I continue this coverage if I am no longer a member of my group, union or association?
A.  Some plans are portable, which means that you can still continue your coverage on a direct bill basis if you are no longer a member. Check the specific details of the plan you are considering to find out more.

Q.  Is there a toll free number I can call if I have any questions?
A.  For more information, please call toll free 1-800-366-5273 (Monday - Friday, 8:00 AM - 5:00 PM EST).


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